Booking information
Please review these general terms before confirming your travel booking.
All packages are subject to availability and written confirmation. Package rates are shared on request and may vary by travel dates, group size, hotel category and selected services. Guests should confirm itinerary, inclusions, exclusions, payment schedule and hotel category before paying. Services not listed in the confirmed itinerary are not included. Guests must follow local rules, weather advisories and safety instructions.
Cancellation charges depend on when the booking is cancelled and on the policies of the hotels, transport providers and activity operators. Non-refundable advances, tickets, permits or supplier charges may not be refundable. The exact cancellation and refund terms should be provided and accepted in writing before booking confirmation.
A booking is confirmed only after availability is checked and the agreed advance is received. The balance payment schedule will be communicated during confirmation. Request a receipt and written itinerary for every booking, and verify payment details directly with the agency.
Information shared for a travel enquiry or booking is used to respond to the request, plan travel and coordinate relevant services. Personal information should only be shared where necessary for the booking or as required by law. Contact the agency to request correction of information you have provided.
These are general draft policies and should be reviewed and approved by the agency before publication, especially cancellation charges, refund timelines and privacy requirements.
